Experts have over 5 years of work experience Experts have undergone training and certification processes. Itcreatesanunderstandingforstaffatalllevelsoftheorganization.Thisdiffersfromothercompanies which are generally only outcome-oriented. CAT Contact Center 1322 received ISO9001:2015 certification for its quality management system Another success milestone for CAT Contact Center 1322, in its role as the information provider of high standardsprovidingquickandaccurateinformationforallofCAT’sservicegroups,isbeingawardedtheISO9001:2015 Quality Management Systems certification. CAT Contact Center’s services provided to customers using telephone both domestically and internationalyl, and C internet service, are built on the success of the ISO 9001:2008 Quality Management Systems certification in 2014. Over the past years, CAT always strived to ensure that the services provided are of ISO standards, and that they address users’ needs. This effort is implemented alongside its human resource development to nurture a service-oriented organization culture which encompasses efficient work processes and development of innovative tools and IT to enhance work efficiency. This is to further enforce customer’s confidence and continue to provide good user experiences at international standards for customers. As all calls are important missions requiring urgent service, we must move forward and conserve CAT Contact Center’s service quality to expand business opportunities as it serves as the central contact agent that helps generate income for the organization. Nonthaburi satellite station: telecommunication services at Nonthaburi satellite station received ISO 9001:2015 certification CAT provides various types of satellite telecommunication services both domestically and internationally. Theseinclude television broadcasting viasatellite, MultiProtocol LabelSwitching, international phonecall services, etc. The Nonthaburi Satellite Station received ISO 9001:2015 certification for its capacity to ensure customers’ satisfaction and their convenience, through the following services CAT Globesat which provides audio transmission services domestically and internationally CAT TV Transmission which provides television signal transmission via satellite for non-continuous broadcasting CAT TV Platform which provides 24-hour television transmission Currently, CAT has in total 3 satellite stations for both domestic and international communications, namely Sri Racha Satellite Station, Sirinthorn Satellite Station, and Nonthaburi Satellite Station. 131 Sustainable Development Report 2017 CAT Telecom Public Company Limited